Terms of use

These terms govern your use of the BayPay website, driver app and operator portal (the "Service"), provided by [BayPay Ltd] (company number [company number], registered office [registered address]) ("BayPay", "we"). By creating an account or paying for parking through BayPay you agree to these terms. Please also read our Privacy policy.

1. Our role

BayPay is a payment and session-management platform. Car parks listed on BayPay are owned or managed by independent operators ("Operators"). When you pay for parking, BayPay collects the parking charge as agent for the Operator; the contract to park, and the Operator's conditions for using the car park, are between you and the Operator. BayPay does not own, manage or patrol car parks and is not responsible for the availability of spaces, the condition of the car park or your vehicle while parked.

2. Your account

• You must be at least 18 and provide accurate details. Keep your password confidential; you are responsible for activity under your account.
• You may store several vehicles in your garage. You are responsible for ensuring that the registration you pay against is exactly the registration of the vehicle parked. A session paid against the wrong registration may be treated by the Operator as unpaid parking.
• Vehicle details pre-filled from the DVLA are provided for convenience; check them before saving.
• We may suspend or close accounts used fraudulently, abusively or in breach of these terms.

3. Paying for parking

• A parking session starts when your payment is confirmed (or, for an extension, when the current session ends) and lasts for the duration of the tariff you chose. The expiry time is shown before you pay, on your ticket and on your receipt.
• Prices and tariffs are set by the Operator and may change; the price shown at the time you pay is the price you will be charged.
• Payments are processed by Rapyd. By paying you also agree to Rapyd's terms. BayPay does not store your card details.
• A receipt is emailed to you and is available in your account to view or download as a PDF.
• Sessions are tied to the registration and car park shown; they cannot be transferred to another vehicle or location.
• Expiry reminder emails are a courtesy and depend on email delivery. It remains your responsibility to leave or extend before your session expires.

4. Charges and fees

The total shown before you pay is made up of the Operator's parking tariff and, where the Operator has chosen to apply one, a convenience fee for paying through BayPay. Any convenience fee is displayed separately before payment and on your receipt. Your bank or card issuer may apply its own charges for foreign-currency cards.

5. Cancellations and refunds

• Because a parking session begins immediately on payment, the right to cancel under the Consumer Contracts Regulations 2013 does not apply once the session has started.
• Unused or partly used sessions are non-refundable, except where the Service failed to record a session you paid for, or where you were charged twice for the same session. Contact [support@baypay.co.uk] with your receipt number within 14 days and we will investigate with the Operator.
• Refunds, where agreed, are returned to the original payment method.

6. Car park rules, grace periods and enforcement

• Each car park displays the Operator's house rules (for example maximum stay, height limits or restricted bays). By parking you agree to comply with them and with the signage on site.
• Operators may allow a grace period after a session expires. Outside any grace period, a vehicle without a valid session or permit is unpaid parking.
• Operators' officers may check registrations against the platform. Where a vehicle is found to be unpaid, BayPay records the check and the Operator may refer it to its enforcement provider, who may issue a parking charge notice under the Operator's terms and the applicable code of practice. Any such notice is issued by the Operator or its provider, and any appeal must be made to the issuer, not to BayPay.
• Paying through BayPay does not override on-site restrictions: a paid session does not permit parking in a disabled, loading, reserved or otherwise restricted bay unless you are entitled to use it.

7. Digital permits

Operators may issue digital permits to named individuals for specific car parks. A permit is valid only for the registration attached to it and within the dates shown. Permit holders may change the attached vehicle in their account; changes take effect immediately and apply to subsequent checks. Operators may suspend or revoke permits under their own terms with the holder.

8. Additional terms for Operators

• Operator accounts are created by BayPay. Operators are responsible for the accuracy of car park details, tariffs, house rules, grace periods, convenience fees, permits and watchlists that they publish, and for their staff's use of the portal and scanner.
• BayPay collects parking charges on the Operator's behalf and deducts the platform fee agreed with BayPay (a fixed amount or percentage per session, as shown in the Operator's statement). Net amounts are settled by payout according to the schedule agreed between the parties; a monthly statement is provided.
• Operators must use driver data solely for managing parking at their sites and enforcement of their parking terms, in accordance with data-protection law, the BayPay Privacy policy and, where applicable, the code of practice of the accredited trade association they belong to.
• Enforcement exports are provided as data; the Operator and its enforcement provider are responsible for any notices issued and for the lawful basis for obtaining keeper details.
• BayPay may suspend an Operator's car parks where fees are unpaid, data is misused or the platform is brought into disrepute.

9. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.
• BayPay is not liable for loss of or damage to vehicles or their contents, for parking charge notices issued by Operators or their providers, or for the acts or omissions of Operators.
• The Service depends on third-party networks and providers (including payment, email, mapping and vehicle-data services) and may occasionally be unavailable. Where the Service is unavailable, pay by the alternative means shown on site.
• Subject to the above, our total liability to you in connection with the Service in any 12-month period is limited to the greater of £100 and the amount you paid through BayPay in that period.

10. General

We may update these terms; continued use after a change means you accept the new terms, and material changes will be notified in the app or by email. If any part of these terms is found unenforceable, the rest continues to apply. These terms are governed by the laws of England and Wales and the courts of England and Wales have jurisdiction (residents of Scotland or Northern Ireland may also bring proceedings in their local courts). Questions: [support@baypay.co.uk].